Shipping Information

When will my order be despatched?
We will attempt to have your order despatched within two business day

Will I receive tracking information?
In most cases yes, we will provide you with tracking information as soon as possible.

Orders with multiple items
We may despatch your ordered items separately and they may arrive at different times. This may be due to availability or best warehouse location. We won’t charge you any extra for this.

How long will it take for me to receive my order?
Depending on the product, it may be despatched by The Pet Community in Australia or in some cases our supplier will send your order directly to you. Typically orders may take a couple of weeks to be received however due to the ongoing coronavirus pandemic we have seen delays up to four weeks.

How do I follow up on my delivery?
Please allow up to four weeks for delivery before contacting The Pet Community by email at