Frequently Asked Questions

Product FAQs

Do you sell any other products?

All products we sell are currently displayed on our store. We have deliberately chosen to only sell a small amount of premium products which are worthy of our pets. If we find a better product then we remove the inferior and add the better model.

Where are your beds made?

The Pet Community is an Australian wholly owned and operated business however manufacturing of beds is completed in China. We import each bed and complete our own quality checks on it before it is sent to our customers.


Payment FAQs

What payment options can I use?

We use Stripe on our store as a secure payment gateway. Through Stripe you can securely make payments with Visa, Mastercard, American Express and JCB cards.

Is your site secure?

Yes, definitely. We have an SSL certificate which creates an encrypted link between our website and your internet browser. Always make sure that in the address bar it shows a padlock option and that you’re on https (the ‘s’ means secure!) and not plain old http.

Do you store my credit card information?

No. Stripe processes your payment in real-time and does not keep or store any of your credit card information unless you select the option during checkout.

Shipping FAQs

When will my order be despatched?

We will attempt to have your order despatched within two business days.

Will I receive tracking information?

In most cases yes, we will provide you with tracking information as soon as possible.

Orders with multiple items

We may despatch your ordered items separately and they may arrive at different times. This may be due to availability or best warehouse location. We won’t charge you any extra for this.

How long will it take for me to receive my order?

Depending on the product, it may be despatched by The Pet Community in Australia or in some cases our supplier will send your order directly to you. Typically orders may take a couple of weeks to be received however due to the ongoing coronavirus pandemic we have seen delays up to four weeks.

How do I follow up on my delivery?

Please allow up to four weeks for delivery before contacting The Pet Community by email at